Refund Policy

We want you to only pay for services that actually deliver. This page explains when you'll get a refund automatically, when you can ask for one, and when we can't refund you.

Automatic refunds (no action needed)

We automatically credit your balance in these cases:

• Provider cancels or refunds the order — if the upstream provider cancels or refunds an order we forwarded to them, you get the full price back within 24 hours.
• Invalid link — if the provider rejects the order because your link is invalid or the target is unavailable, you get the full price back.
• Order never picked up — if an order sits with no progress for 72 hours, we cancel it and refund the balance.

Partial delivery

Sometimes a provider delivers less than you ordered (e.g. 800 of 1000 units). The order stays in your history marked as "partial". Most services with partial delivery support a free refill — look for the refill button on the order. If refill isn't available and the shortfall is significant, open a ticket within 7 days and we'll review it.

Cancelling a pending order

If you placed an order by mistake and it hasn't been forwarded to the provider yet, you can cancel it from your orders list. The full amount goes back to your balance immediately. Once the order has been forwarded, cancellation is up to the provider.

Deposit refunds

Deposits to your account balance are generally non-refundable once credited, because most payments are in cryptocurrency or via methods where reversing isn't practical.

We do refund deposits in these cases:

• Duplicate payment — if you accidentally paid twice for the same thing, we refund the extra.
• Unauthorised transaction — if someone deposited from your account without your permission, contact us and your payment provider immediately.
• Our bug — if a payment went through but didn't credit your balance due to a problem on our side, we credit it manually.

How to request a manual review

If something went wrong that isn't handled automatically:

1. Open a support ticket from your dashboard.
2. Include the order or deposit ID, a brief description of what happened, and any evidence (screenshots, timestamps).
3. We respond within 48 hours on business days.

What we can't refund

• Orders that delivered the amount you ordered, even if you're unhappy with the quality. Outcomes vary by provider and platform — estimates are advisory, not a guarantee.
• Orders where you submitted the wrong link and the provider delivered to that link.
• Penalties imposed by third-party platforms (Twitch, Instagram, etc.) on your own accounts — that's a known risk of using SMM services.
• Disputes opened more than 60 days after the order was placed.

Chargebacks

If something feels wrong with an order or deposit, contact us first — we'll almost always sort it out faster than a bank dispute. Chargebacks filed without first reaching out, or filed on balance you've already spent on orders, will result in account suspension. We cooperate fully with legitimate fraud investigations.

EU consumer rights

If you're a consumer in the EU, you have rights under consumer protection law that apply regardless of this policy. Because our service is a digital service delivered immediately, the 14-day right of withdrawal is waived when you place an order and we start performance — see our Terms of Service for details. If we haven't delivered as described and we can't resolve it together, you can refer the dispute to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Questions

Email support@socialraiders.com or open a ticket from your dashboard.